Cancel a payment link

Stop a payment link from working before the customer has paid it — useful if the amount was wrong, the order was cancelled, or you no longer want it collected this way.

Before you start

Nothing extra to set up. This works on any payment link that has not already been paid.

Steps

1. Open the payment link record.
2. Click Abort.
3. Confirm.

What you should see

The link's status shows Aborted. If the customer opens it after this, the page tells them it cannot be paid — it does not silently fail or show a generic error.

This cannot be undone

Once a link is cancelled, it stays cancelled. If the customer still owes the amount, send a new link rather than trying to reactivate this one.

If it does not work

Symptom	Likely cause	What to do
Abort is greyed out or missing	The link has already been paid, has expired, or was already cancelled	These are all terminal states — check the link's current status
You cancelled a link, but the customer says a link still works	A different, newer link was already issued automatically for the same amount owed	Payment links refresh themselves when what's owed changes — check for a more recent link against the same invoice or plan before assuming something is wrong
You need to stop every link a recurring plan might still send	Cancelling one link does not stop future cycles from generating new ones	Pause or abort the recurring payment itself instead