Delete a payment method

Remove a saved payment method for good. Unlike deactivating one, this cannot be undone.

Before you start

The method must not currently be used by an active recurring payment or scheduled payment — see If it does not work below for what to do if it is.

Steps

1. Open the payment method record.
2. Click Delete.
3. Confirm.

What you should see

The method disappears from the customer's saved payment methods and can no longer be charged.

This cannot be undone

Once deleted, a payment method is gone. If you are not certain, deactivate it instead — that can be reversed.

If it does not work

Symptom	Likely cause	What to do
"This payment method is referenced by an active recurring payment or schedule and cannot be deleted."	The method is still in use. Pausing a recurring payment does not free it up — only aborting it, or letting it complete, does	Abort the recurring payment, or cancel the schedule, then try again — or deactivate the method and choose a replacement instead
"Deleting this payment method is not supported for its gateway. Please deactivate it instead."	Not every gateway supports removing a stored method remotely	Deactivate it instead — it will stop being usable, even though the record stays
You deleted a method that turned out to be needed	Deletion cannot be reversed	Save a new payment method for the customer
Deleting an already-deleted method	The method was already removed	Nothing to do — ChargeOn treats this as already done, not an error