Save a payment method¶
Store a customer's card or bank account so you can charge it again later, either while taking a payment now or without charging anything at all.
Before you start¶
- You need the Charge action on the record's page layout to save a method while taking a payment — see Part 6 of the quick start guide.
- To save a method without charging anything, you need a Register Token action added to the record's page layout, set up the same way as the Charge action.
- A payment link also offers the customer this choice themselves — see the note below.
Steps — save while taking a payment¶
- Open the record and click Charge.
- Choose Card or Bank as the payment type, and Instant as the payment method.
- Enter the customer's payment details.
- Tick Customer consents to securely save this payment method for future payments.
- Complete the payment.
Steps — save without charging¶
- Open the record and click Register Token.
- Choose the payment gateway.
- Enter the customer's payment details.
- Click Register.
What you should see¶
A new saved payment method against the customer, with status Active. If you charged while saving it, a successful transaction appears as well.
Scheduled and recurring payments save automatically
On the Schedule and Installment Plan/Subscription screens there is no consent checkbox to tick — ChargeOn shows an informational note instead. A stored payment method is required to run the future charges, so saving one is part of setting the schedule up, not a separate choice.
Customers can save their own
A payment link can offer the customer an unticked-by-default option to save their own details for next time. If a customer does not want their payment method stored at all, sending a payment link — and leaving that box unticked — is the way to collect a one-off payment with nothing saved.
If it does not work¶
| Symptom | Likely cause | What to do |
|---|---|---|
| No consent checkbox appears on an Instant charge | This should always appear for Card or Bank instant payments — check you are not on Schedule or Recurring, which handle it differently | Confirm the payment type and mode selected |
| The checkbox was ticked, but no payment method was saved afterwards | The charge itself did not fully succeed, or the gateway's tokenisation step failed separately from the charge | Check the transaction record for the actual result |
| A method saved through a redirect-style gateway shows no card details | This is expected — ChargeOn may not know the type, expiry, or last four digits of a method saved this way | See Payment methods and the gateway reference |
| Register Token is missing from the record | The action has not been added to the page layout | Add it the same way as the Charge action — Part 6 of the quick start guide |